Purchase Conditions
All shipments are delivered via the DPD courier service.
The shipping cost depends on the weight of the package. The exact amount is always calculated and displayed during the checkout process.
Return/Withdrawal from purchase
The time to withdraw from the contract is 14 calendar days from the receipt of the product.
The seller may refuse to accept the return/withdrawal if the product has been damaged or has lost its original form.
To withdraw from the contract, the product must be sent back together with the completed form to the following address:
Sterna Deutschland GmbH,
Meinekestr. 27, 10719 Berlin
office@sternadeutschland.de
Complaints and Service
To report a product for service, please complete the form. After that, our customer service representative will contact you.