{"id":770,"date":"2025-12-07T20:06:17","date_gmt":"2025-12-07T19:06:17","guid":{"rendered":"https:\/\/sternadeutschland.de\/warunki-zakupu\/"},"modified":"2026-03-06T09:57:14","modified_gmt":"2026-03-06T08:57:14","slug":"purchase-conditions","status":"publish","type":"page","link":"https:\/\/sternadeutschland.de\/en\/purchase-conditions\/","title":{"rendered":"Purchase Conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1729520638370{padding-bottom: 50px !important;}&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Delivery and payment<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]All shipments are delivered via the DPD courier service.<br \/>\nThe shipping cost depends on the weight of the package. The exact amount is always calculated and displayed during the checkout process.[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; thickness=&#8221;20&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Return\/Withdrawal from purchase<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]The time to withdraw from the contract is 14 calendar days from the receipt of the product.<br \/>\nThe seller may refuse to accept the return\/withdrawal if the product has been damaged or has lost its original form.<br \/>\nTo withdraw from the contract, the product must be sent back together with the completed form to the following address:<br \/>\nSterna Deutschland GmbH,<br \/>\nMeinekestr. 27, 10719 Berlin<br \/>\noffice@sternadeutschland.de[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; thickness=&#8221;0&#8243;][vc_column_text css=&#8221;&#8221;]<a href=\"\/wp-content\/uploads\/2025\/12\/ABRECHNUNGSFORMULAR.pdf\" target=\"_blank\" rel=\"noopener\">Download form<\/a>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; thickness=&#8221;20&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Complaints and Service<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]To report a product for service, please complete the form. After that, our customer service representative will contact you.[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; thickness=&#8221;0&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1729520638370{padding-bottom: 50px !important;}&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Delivery and payment [\/vc_column_text][vc_column_text css=&#8221;&#8221;]All shipments are delivered via the DPD courier service. The shipping cost depends on the weight of the package. The exact amount is always calculated and displayed during&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-770","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sternadeutschland.de\/en\/wp-json\/wp\/v2\/pages\/770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sternadeutschland.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sternadeutschland.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sternadeutschland.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sternadeutschland.de\/en\/wp-json\/wp\/v2\/comments?post=770"}],"version-history":[{"count":3,"href":"https:\/\/sternadeutschland.de\/en\/wp-json\/wp\/v2\/pages\/770\/revisions"}],"predecessor-version":[{"id":1115,"href":"https:\/\/sternadeutschland.de\/en\/wp-json\/wp\/v2\/pages\/770\/revisions\/1115"}],"wp:attachment":[{"href":"https:\/\/sternadeutschland.de\/en\/wp-json\/wp\/v2\/media?parent=770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}